If you are dissatisfied with your order for any reason, within seven days you can request a return authorization for a prompt exchange, store credit, or refund. Refunds will be issued in the form of a credit redeemable on your next purchase or in the same form as original payment. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. RETURNS WITH PRE-AUTHORIZATION NUMBER can be returned to Midcoast Clock & Music Box Company, LLC - Attn: Return Authoriation Number _____________ - 15 Commercial Street, Boothbay Harbor, ME  04538